Frequently Asked Questions
What are your hours?
Is your office closed on holidays?
What kinds of insurance do you accept?
Do you take Medicaid?
Do you accept cash payment?
Can I pay with my Health Spending Account (HSA)?
Can I get directions to your office?
We're expecting a baby. What should we do?
When should my child come to the office for a checkup or well visit?
Questions and answers about after hours care.
Questions and answers about weekend hours.
What are your hours?
Monday,Tuesday: 8:30 am - 5:00 pm
Wednesday: 8:30 am - 12:00 noon
Thursday, Friday: 8:30 am - 5:00 pm
Saturday (September through May): 8:30 am - 12:00 noon
Saturday (June through August): Closed. See details here.
Sunday: Closed
After Hours Emergencies and Questions
Always dial 911 in the event of a medical emergency. Please call our main office number anytime 24 hours a day and follow the prompts for nonemergency medical advice.
Poison Control can be reached at 800-222-1222.
Is your office closed on holidays?
The office closes for major holidays. The holiday schedule for 2011 is below. This schedule is subject to change.
- Thursday November 24, 2011: Closed (Thanksgiving)
- Friday November 25, 2011: Open half day
- Saturday December 24, 2011: Closed (Christmas Eve)
- Saturday December 31, 2011: Closed (New Years Eve)
What kinds of insurance do you accept?
BCBS POS/PPO (BlueCross BlueShield)
BCBS HMO
Evolutions
Stafford
Vaccines for Children
United Healthcare
1st Medical Network PPO
Aetna HMO/POS/PPO
Beechstreet PPO
CCN PPO
Cigna HM0/PMS/PPO
Coventry HMO
First Health PPO
Great West Healthcare HMO/POS/PPO
Humana HMO/POS/PPO
Live Well Health Partners EPO/PPO
NovaNet PPO
SouthCare PPO
Do you take Medicaid?
We do not accept Medicaid.
Do you accept cash payment?
Can I pay with my Health Spending Account (HSA)?
Yes! And we are happy to arrange flexible automatic payment schedules for our cash/HSA customers. Please call for details.
We're expecting a baby. What should we do?
New parents should come in for a prenatal consult before the baby is born.
If your baby is born at Gwinnett Medical Center, then we would like to see your baby daily in the hospital. If your baby is discharged before he or she is 48 hours old, then we would like to see your baby again in the office when he or she is 48-72 hours old.
When should my child come to the office for a checkup or well visit?
Newborn
In the first 72 hours (unless your baby stayed in the hospital at least 48 hours).
At 2-4 weeks of age.
First Year of Life
2, 4, 6, 9 and 12 months of age.
Second Year of Life
15, 18 and 24 months of age.
Early Childhood
2, 3, 4 and 5 years of age.
Early School Years
6, 7, 8, 9 and 10 years of age for children with medical problems requiring routine daily prescription medications or referrals to specialists. Otherwise, for children without these requirements, office visits at 6, 8 and 10 years of age are acceptable.
Adolescence and Early Adulthood
Yearly visits from age 12 until high school graduation.
Questions and answers about after hours care.
Patients calling after hours will be directed to an answering service, who will page the doctor on call.
The following questions and answers will help you understand how the after hours care system works.
Q. How does the answering service help patients?
A. The answering service has multiple phone numbers for both the doctor on call and the backup. The answering service can try paging the doctors on multiple numbers until the patient receives a callback. Our previous call forwarding system could only be programmed with a single phone number.
Q. What if the doctor never calls me back?
A. The answering service will call you back 15 minutes after your call to make sure the doctor has contacted you. If you have not heard from anyone after 20 minutes, you should call the answering service again.
Q. How can I reach the answering service?
A. You may call the main office line at 678-646-0404, wait for the prompt, and then press 2. Or, you can call the answering service directly at 678-646-0205. Note that the contact information for the practice is kept up to date on our webpage here.
Q. Will I need to talk to a nurse before I speak to the doctor?
A. No. At this time, the answering service does not screen the calls in any way. They simply ask for your callback information and page the doctor.
Q. Should I call the answering service in a medical emergency?
A. You should call 911 for any medical emergency. You may want to page the doctor once you've checked in to the hospital.
Q. What should I do if I have a problem with the answering service?
A. Call the main office during normal business hours and let us know. Quality patient care is very important to us.
Questions and answers about weekend hours.
All About Kids Pediatrics is changing our policy on weekend office hours.
Q. What are the new weekend hours?
A. September through May, we will be open from 8:30 am until noon on Saturdays. June through August, we will be closed on Saturdays. The office will remain closed on Sunday throughout the year.
Q. What should I do if my child is sick on Saturday in the summer?
A. We will have a staff person answering phones from 8:30 to 12:00 noon on Saturdays to address parent questions, authorize refills and to book future appointments.
As always, the physician is available for urgent questions after hours by contacting our answering service. For emergencies, dial 911.
Q. Why did you change your hours?
A. Most pediatric practices are the busiest from the early fall until late spring. The demand for Saturday appointments is lowest in June, July and August.
The primary reason we offered Saturday hours in the past was as a service to our patients with suddenly ill children. Because Gwinnett County offers several urgent care alternatives for our parents with sick children, we decided to close during the summer when we typically see the fewest sick children. This has the added benefit of giving our staff and physicians more time with their families during a traditionally slow time of the year.
We will continue to book appointments on Saturdays from September through May.
Q. How can I give you feedback about this change?
A. You can call the office, or you can leave your feedback in our suggestion box in the lobby. We welcome either signed or anonymous feedback on this or any other patient care issue.
The material provided on this website is for informational purposes only. If you need specific medical advice, please contact the office for an appointment.
