Frequently Asked Questions
What are your hours?
Is your office closed on holidays?
What kinds of insurance do you accept?
Do you take Medicaid?
Do you accept cash payment?
Can I pay with my Health Spending Account (HSA)?
Can I get directions to your office?
We're expecting a baby. What should we do?
When should my child come to the office for a checkup or well visit?
Questions and answers about after hours care.
What are your hours?
Monday,Tuesday: 8:30 am - 5 pm
Wednesday: 9 am - 12 noon
Thursday, Friday: 8:30 am - 5 pm
Saturday: 9 am - 12 noon
Sunday: closed
After Hours Emergencies and Questions
Always dial 911 in the event of a medical emergency. Please call our main office number anytime 24 hours a day and follow the prompts for nonemergency medical advice.
Poison Control can be reached at 800-222-1222.
Is your office closed on holidays?
The office closes for major holidays. The holiday schedule for 2010 is below. This schedule is subject to change.
- Friday April 2, 2010: Close at 2pm (Good Friday)
- Saturday April 3, 2010: Closed
- Saturday May 29, 2010: Closed
- Monday May 31, 2010: Closed (Memorial Day)
- Friday July 2, 2010: Closed Friday (Indepedence Day, observed)
- Saturday July 3, 2010: Closed
- Saturday September 4, 2010: Closed
- Monday September 6, 2010: Closed (Labor Day)
- Thursday November 25, 2010: Close Thursday (Thanksgiving)
- Friday November 26, 2010: Open 1/2 day
- Friday December 24, 2010: Closed (Christmas Eve)
- Saturday December 25, 2010: Closed (Christmas Day)
- Friday December 31, 2010: Closed (New Years Eve)
- Saturday January 1, 2011: Closed (New Years Day)
What kinds of insurance do you accept?
BCBS POS/PPO (BlueCross BlueShield)
BCBS HMO
Evolutions
Stafford
Vaccines for Children
United Healthcare
1st Medical Network PPO
Aetna HMO/POS/PPO
Beechstreet PPO
CCN PPO
Cigna HM0/PMS/PPO
Coventry HMO
First Health PPO
Great West Healthcare HMO/POS/PPO
Humana HMO/POS/PPO
Live Well Health Partners EPO/PPO
NovaNet PPO
SouthCare PPO
Do you take Medicaid?
We accept fee for service Medicaid only. Unfortunately, we can't accept the Medicaid HMOs (such as Peach State, AmeriGroup, or WellCare).
Do you accept cash payment?
Can I pay with my Health Spending Account (HSA)?
Yes! And we are happy to arrange flexible automatic payment schedules for our cash/HSA customers. Please call for details.
We're expecting a baby. What should we do?
New parents should come in for a prenatal consult before the baby is born.
If your baby is born at Gwinnett Medical Center, then we would like to see your baby daily in the hospital. If your baby is discharged before he or she is 48 hours old, then we would like to see your baby again in the office when he or she is 48-72 hours old.
When should my child come to the office for a checkup or well visit?
Newborn
In the first 72 hours (unless your baby stayed in the hospital at least 48 hours).
At 2-4 weeks of age.
First Year of Life
2, 4, 6, 9 and 12 months of age.
Second Year of Life
15, 18 and 24 months of age.
Early Childhood
2, 3, 4 and 5 years of age.
Early School Years
6, 7, 8, 9 and 10 years of age for children with medical problems requiring routine daily prescription medications or referrals to specialists. Otherwise, for children without these requirements, office visits at 6, 8 and 10 years of age are acceptable.
Adolescence and Early Adulthood
Yearly visits from age 12 until high school graduation.
Questions and answers about after hours care.
Patients calling after hours will be directed to an answering service, who will page the doctor on call.
The following questions and answers will help you understand how the after hours care system works.
Q. How does the answering service help patients?
A. The answering service has multiple phone numbers for both the doctor on call and the backup. The answering service can try paging the doctors on multiple numbers until the patient receives a callback. Our previous call forwarding system could only be programmed with a single phone number.
Q. What if the doctor never calls me back?
A. The answering service will call you back 15 minutes after your call to make sure the doctor has contacted you. If you have not heard from anyone after 20 minutes, you should call the answering service again.
Q. How can I reach the answering service?
A. You may call the main office line at 678-646-0404, wait for the prompt, and then press 2. Or, you can call the answering service directly at 678-646-0205. Note that the contact information for the practice is kept up to date on our webpage here.
Q. Will I need to talk to a nurse before I speak to the doctor?
A. No. At this time, the answering service does not screen the calls in any way. They simply ask for your callback information and page the doctor.
Q. Should I call the answering service in a medical emergency?
A. You should call 911 for any medical emergency. You may want to page the doctor once you've checked in to the hospital.
Q. What should I do if I have a problem with the answering service?
A. Call the main office during normal business hours and let us know. Quality patient care is very important to us.
The material provided on this website is for informational purposes only. If you need specific medical advice, please contact the office for an appointment.
